Everything you need to know about Glidy AI, pricing, and data handling.
Yes. Glidy AI uses a Bring Your Own Key (BYOK) model. You provide your own LLM provider key - Anthropic, OpenAI (including the Codex subscription with subsidised tokens), Google Gemini, OpenRouter, or a self-hosted open-source model - and you pay your provider directly. We never mark up your API costs.
Glidy AI is a free developer tool. There are no usage limits, no subscription fees, and no hidden costs. The only expense is what you pay your AI provider directly for the tokens your conversations consume. With the OpenAI Codex subscription option, even token cost is bounded by a flat monthly subscription rate.
Glidy AI is provider-agnostic. You can use Anthropic Claude, OpenAI (including the Codex subscription with subsidised tokens - already integrated), Google Gemini, OpenRouter for niche models, or a self-hosted open-source model via your own infrastructure. The smart router auto-selects the right model tier for each task across cheapest, balanced, quality, and frontier; you can override at any time. Switching providers is a config change, not a vendor migration.
Glidy AI works with frontier models from every major provider - Claude (Anthropic), GPT-5 and Codex (OpenAI), Gemini (Google) - plus 100+ models via OpenRouter (Llama, Mistral, DeepSeek, Qwen, and more). You can also point Glidy AI at a self-hosted open-source model on your own infrastructure. The smart router routes work across cheapest, balanced, quality, and frontier tiers automatically.
Your ServiceNow credentials are encrypted with AES-256-GCM before being stored. We support both Basic Auth and OAuth 2.0. With OAuth, short-lived tokens are used and automatically refreshed. We never store raw passwords.
Conversation history is stored in our managed cloud database with per-user row-level isolation, accessible only to you. Encrypted in transit (TLS 1.2+) and at rest (AES-256 disk-level encryption). We do not retain a separate copy of ServiceNow data beyond what appears inside your conversations. Conversations inactive for more than 24 months are automatically deleted; pseudonymous usage analytics (request counts, error logs) are retained for 90 days. You can export or delete all your conversation data from Settings at any time.
Yes. Glidy supports multiple instances (DEV, TEST, PROD). You can quick-switch between them in the chat interface. Each instance has its own credentials and configuration.
Supercharge Mode enables per-instance code execution. When active, Glidy AI can write ES5 JavaScript directly and execute it on your ServiceNow instance's Rhino runtime - composing multi-record GlideRecord queries, transformations, joins, aggregations, and bulk writes into a single execution. Net effect: dramatically fewer LLM round trips on data-heavy tasks (audits, impact analyses, bulk migrations), lower token cost, and the ability to handle work that pure tool-calling agents handle slowly or not at all. Supercharge is enabled per instance and requires admin access; all operations are logged and rate-limited.
We are committed to GDPR compliance. We collect minimal data (email for auth, pseudonymous analytics linked to a user identifier), provide self-service data export and deletion, use encryption at rest and in transit (AES-256-GCM application-side encryption for credentials and API keys; per-user row-level isolation on conversation data), and employ no third-party tracking or advertising services. See our Privacy Policy for full details.
Yes. You can delete your account directly from the Settings page using the "Delete My Account" button. You can also export all your data (server-side and client-side) as JSON from the same page. For assistance, contact [email protected].
We may introduce optional paid tiers with additional features (team collaboration, persistent cloud history, priority support) in the future. Beta users will be notified well in advance. The BYOK model means your core AI costs stay with you regardless.
Glidy works in any modern browser (Chrome, Firefox, Edge, Safari).